Hey, Guys,
When trying to open telegram chats in the shared inbox, I can only open the chat that got the last message. The other chats still show, but I click on them and nothing happens.
It shows an upgrade button even tho the account is set to have all permissions and I already tried hard refreshing the page and changing the browser.
What else can I do?
Dear User,
This is not an issue. You are restricted from viewing more than 2 messages because you are currently using a free account.
To view all messages, you will need to purchase a premium plan.
Thank you.
Best regards,
Kamrul Hasan
Hi, Kamrul,
The account is a client's account with all the permissions. Shouldn't it work as a premium account?
Thanks
Felipe
Dear User,
Please check the package assigned to your user account. The package should not have any limitations on the Live Chat feature. For better understanding, please refer to the attached screenshot.
If the issue persists, please contact our support desk or reach out to us directly via WhatsApp: @api.whatsapp.com.../send
Thank you.
