Priority Support
Priority Support (WhatsApp)
A dedicated, high-speed support channel reserved for customers who are serious about scaling. No ticket queues, no waiting in line. Just direct access to our expert support team, right on WhatsApp.
Who Can Access Priority Support?
$500/mo
minimum monthly spend
Minimum monthly spend on your BotSailor account
- Active BotSailor accountYour account must be in good standing with no outstanding payment issues.
- Minimum $500 monthly spendBased on your previous billing cycle — subscriptions, add-ons, and usage combined.
- WhatsApp requiredPriority support is delivered exclusively via WhatsApp on the number we provide.
- Automatic eligibility checkReviewed at the start of each billing cycle — no forms or manual requests.
- Maintain spend to keep accessDrop below $500 in a cycle and priority access pauses until you qualify again.
What You Get With Priority Support
Compare standard support with Priority WhatsApp Support — direct chat, faster responses, senior specialists, and benefits built for high-value customers.
Standard Support
- Email / ticket support channel
- Up to 24 hours response time
- General support queue
- General support team
- Business hours availability
- No onboarding assistance
- No proactive check-ins
- Limited feature guidance
Priority WhatsApp Support
- Direct WhatsApp chat channel
- Within 2 hours response time
- Priority queue — answered first
- Senior support specialists
- Extended support hours
- Onboarding assistance included
- Proactive check-ins included
- In-depth feature walkthroughs
Dedicated WhatsApp Contact
A direct line to our priority support team — no ticket forms or queue numbers.
Priority Queue
Your messages are always answered first, ahead of standard support requests.
Senior Specialists
Access to experienced support staff with deeper product and automation expertise.
Already spending $500/month? Claim your Priority Support now.
Not there yet? Explore our plans and find the right fit to start scaling your automation business today.
How Priority Support Works
Getting started is simple. Here`s how it works once you qualify:
- 1
Qualify
Reach or maintain a minimum monthly spend of $500 on your BotSailor account. Eligibility is verified automatically at the beginning of each billing cycle.
Automatic review each billing cycle - 2
Get Activated
Once qualified, you'll receive an email notification with your dedicated Priority WhatsApp Support contact and instructions to get connected.
Check your inbox - 3
Start a Conversation
Save the number, send a message, and you're in. Our senior support team will respond within 2 hours during extended support hours.
WhatsApp only - 4
Stay Supported
Enjoy ongoing priority access as long as your account maintains the $500/month minimum. Our team will also proactively check in to ensure everything is running smoothly.
No manual renewal
Response Time & Availability
Response Time
Within 2 hours of your message
Availability
Saturday – Thursday, 10:00 AM – 7:00 PM (UTC+6)
Language
English
Channel
WhatsApp only
Messages sent outside of availability hours will be responded to at the start of the next available window, still with priority status.
Keeping Your Priority Access
Priority WhatsApp Support is tied to your monthly spend. Here's what you need to know:
Monthly Review
Your spend is reviewed at the start of every billing cycle.
Access Paused
If your spend drops below $500, priority access is paused for that cycle.
Auto Restore
Access is automatically restored the following month if eligibility is met again.
Trusted by Growing Businesses Worldwide
High-value customers rely on Priority WhatsApp Support to keep automations running, clients happy, and revenue protected.
From day-long waits to same-hour fixes
"Having direct WhatsApp access to the BotSailor team has been a game changer. Issues that used to take a day to resolve are now fixed within the hour."
They understand our setup, not just the docs
"The priority support team actually understands our setup. They don't just send documentation links — they walk you through everything."
Perfect for white-label client escalations
"When a client's workflow breaks during a campaign, I message priority support and get a senior specialist on it fast. That alone protects our agency reputation."
Frequently Asked Questions
Common questions about Priority WhatsApp Support eligibility, access, and availability.
You'll receive an email notification at the start of your billing cycle if your previous month's spend reached $500 or more.
No. Eligibility is determined automatically based on your account spend. No manual application is needed.
Your priority access will be paused for that billing cycle. It will be restored automatically the following month if your spend meets the threshold again.
Priority Support is available Saturday through Thursday, 7:00 AM – 11:00 PM (UTC+6). Messages outside these hours receive priority responses at the start of the next available window.
Priority Support is available to the account holder only. However, you can use it to escalate issues affecting your white-label clients on their behalf.
At this time, Priority WhatsApp Support is exclusively tied to the $500/month spend threshold. There is no standalone purchase option.