#2668-Platform Performance Issue – Slow Loading

The platform is loading very slowly. It takes approximately 40–50 seconds to open a single window or page, which is significantly impacting usability and productivity.

Steps to Reproduce:

1. Log in to the platform.
2. Navigate to any module or open any window.
3. Observe the loading time.

Expected Behavior:

The selected window or page should load within a few seconds.

Actual Behavior:

Each window/page takes around 40–50 seconds to load before becoming usable.

Request:

Kindly investigate the root cause of the performance issue and resolve it as soon as possible.

Dear Dreamaholics,

We are currently optimizing our database by copying and indexing records into Elasticsearch to improve the performance of name and phone number searches.

As a result, you may notice that BotSailor is running slightly slower than usual for a short period. This is only temporary, and normal performance will be restored once the optimization process is complete.

We appreciate your patience and understanding.

Thank you!

The same issue is occurring here as well, and it seems that there is an issue with the database.

The same issue is occurring here as well, and it seems that there is an issue with the database.

Dear User,

Thank you for reporting these issues. We sincerely apologize for the inconvenience.

We are aware that some users may experience slower performance while we complete ongoing system optimization and database indexing. Our team is actively working to complete the process as quickly as possible, and we expect these performance issues to be resolved shortly.

Thank you for your patience and understanding. We appreciate your continued support.

The server performance issue has been permanently resolved, and BotSailor is now operating normally.