#2633-Performance Issues After Recent UI Update

Hi Team,

We are currently experiencing multiple performance and usability issues on the platform, and several users/resellers have reported the same concerns.

Many previously working sequences are now failing or not executing as expected. These were stable before recent updates.

The platform has become significantly slow to load across different environments:

• Tested on multiple internet connections
• Tested on different systems
• Reported from multiple geographic locations worldwide

The issue appears consistent, not isolated.

The newly redesigned Flow Builder feels:

• Less user-friendly than the previous version
• Slow to respond during edits and navigation
• Occasionally laggy or unresponsive when building flows
• Sometime flickering after clicking on edit flow button and not opening first element

These issues seem to have started after the recent UI upgrades. It may indicate increased load on the system or performance regressions introduced during the update cycle.

We are not certain of the root cause, but the timing strongly suggests a connection.

• Multiple resellers and users have reported similar slow performance
• It is affecting productivity and workflow reliability
• Trust in stability of automation flows is being impacted

Request:

Could the team please investigate urgently whether these issues are related to recent UI/architecture changes or backend load handling? Any updates or workaround suggestions would be appreciated.

Hi,

Thank you for your feedback.

Regarding the sequence issue, there was a problem for a few days that affected campaigns created during that specific period. The issue has already been fixed. Campaigns created before and after that period are not affected and should work normally.

As for the platform performance and Flow Builder concerns, we have not been able to reproduce these issues yet, but since multiple users have reported similar experiences, we will investigate them thoroughly. If we identify any problems, they will be addressed as a priority.

We appreciate your patience and continued support.

okay will share video recording on support number for sequence and performance issue both.

thank you

Exactly. BS team please take these issues seriously.

for the past 2 days the platform has been loading extremely slowly. Most of the time, we encounter "503 Service Unavailable" or "502 Bad Gateway" errors, making it difficult to use the platform during business hours. Despite multiple users reporting the same issue we have not yet received any official update from the BS team.

@Mr. Konok we kindly request that you take these concerns seriously and improve communication with the community. When major UI or backend updates are planned, it would be very helpful if you could publish a roadmap or maintenance announcement in advance.

The community should be informed about:

• Upcoming features and UI changes.

• Planned maintenance windows or infrastructure upgrades.

• Known issues introduced after updates.

• Expected timelines for fixes.

• Any temporary workarounds while the issues are being resolved.

Having this level of transparency will help resellers and agencies plan their work accordingly instead of spending hours troubleshooting issues that are already known.

We appreciate the continuous development of BotSailor, but clearer communication and timely status updates would greatly improve user confidence and reduce unnecessary support requests.

Yes, from last 2 days server is very unstable and getting down frequently for minutes and hours.. even loading very slow.

Team was working on Elastic search it's completed or not no idea

Dear Maxs,

We are currently copying and indexing database records into Elasticsearch to improve the search speed for names and phone numbers.

During this process, BotSailor may load slightly slower than usual. This is temporary, and performance will return to normal once the indexing process is complete.

Thank you for your patience and understanding.