Turn WhatsApp into your Shopify Storefront, Order-desk and Support-line.

It won’t save. Shopify actions require ##shopify_store## and WooCommerce actions require ##woocommerce_store## set first — any other store tag fails to save until that’s in place.

Shopify Flow is Shopify’s own internal automation builder for backend store logic. BotSailor works alongside it — Flow handles internal workflows, while BotSailor’s AI Agents handle the customer-facing WhatsApp conversation.

It’s backend automation (like Shopify Flow) combined with customer-facing automation — an AI Agent answering WhatsApp questions, plus order notifications, COD verification, and cart recovery all running without manual work.

BotSailor is built specifically for conversational automation — AI Agents that connect to your live Shopify data and act on it inside WhatsApp, rather than a general-purpose automation tool.

You create the connection details (a custom app and access token) inside Shopify Admin under your store settings, then paste those credentials into BotSailor to bind the store.

Yes, with ##transfer_agent## : 18 — this is what makes multi-agent setups work: a Lead Qualification Agent can qualify a lead, then transfer to a Sales Agent without the customer repeating themselves.

Create separate agents for separate jobs — Sales, Support, Lead Qualification — each with its own narrow system prompt and action set, then enable all of them under Agent Configuration.

Routing rules map customer message signals — keywords like “price” or “order” — to the agent that should handle them, so a new conversation lands with the right specialist from the first message.

##skip_reply## tells the agent to send no reply rather than guessing at an answer a vague or irrelevant message doesn’t need.

Yes — ##follow_up## : 24 sets an internal staff reminder hours from now, and ##add_note## saves an internal note visible to your team but never sent to the customer.

Not through the prompt directly — don’t put image URLs in the system prompt. Add product or gallery images under Knowledge Sources (Media) instead, and the agent sends the right one when asked.

Shopify pricing is set by Shopify directly for your store subscription. BotSailor is a separate connected service with its own plans — Shopify connection features are available from the paid tiers, so check current plan details before committing.

No — Shopify Support still handles issues with your Shopify account and store itself. BotSailor’s AI Agents handle your customer-facing WhatsApp conversations, and BotSailor has its own support for the AI Agent setup.

Shopify Flow AI lets you describe a workflow in plain language and have it generate the steps for you inside Shopify Admin. For customer-facing WhatsApp conversations, that’s where a BotSailor AI Agent takes over instead.

It depends on what you’re automating — Shopify Flow covers backend store logic, while BotSailor focuses specifically on customer-facing AI conversations on WhatsApp, connected directly to your live Shopify data.

It typically combines backend workflow tools (like Shopify Flow) with conversational AI Agents that handle customer messages — order status, product questions, cancellations — using live store data.

One where order notifications, customer replies, cart recovery, and routine questions are handled automatically — through a mix of Shopify’s own tools and connected services like BotSailor — rather than a team managing each one manually.

BotSailor connects directly to your Shopify store’s live data — orders, products, inventory — and lets an AI Agent act on that data inside WhatsApp, without changing how your Shopify store itself runs.

Shopify Admin is the dashboard where you manage your store — products, orders, settings, apps. It’s also where you create the custom app credentials used to connect your store to BotSailor.

Shopify Support handles issues with your account, billing, and store platform itself. BotSailor has its own separate support for anything related to your AI Agent, WhatsApp connection, or automation setup.

Shopify pricing is set entirely by Shopify, based on your chosen plan tier and store features — separate from BotSailor’s pricing, which covers your AI Agent and WhatsApp automation on top of whatever Shopify plan you’re on.

“My Shopify” typically refers to your store’s default myshopify.com admin address — the unique subdomain Shopify assigns your store, which you’ll also use when connecting to BotSailor.

Shopify’s cost depends on the plan you choose directly through Shopify, separate from any BotSailor subscription. BotSailor has its own plan tiers on top of that, with Shopify connectivity available from the paid plans.