#2652-IG Comment Automation Requires Post Re-Save

We are experiencing an issue with Instagram Comment Automation that has been occurring consistently.

The automation works initially but stops working after a few hours. To make it work again, the client has to:

1. Open the Instagram post under comment automation.
2. Click Edit.
3. Click Save without making any changes.

After saving the post, the comment automation starts working again. However, after a few hours, the same issue occurs and the client has to repeat the process.

Expected Behavior:

Comment automation should continue working without requiring the post to be edited and saved repeatedly.

Actual Behavior:

Comment automation stops working after some time and only resumes after the post is opened and re-saved (without any modifications).

Additional Information:

• This issue is occurring consistently on the client's account.
• The workaround (Edit → Save) temporarily resolves the problem, but it must be repeated multiple times each day.
• No changes are made to the post during the save process.

Dear Max,

This is unusual behavior, and we appreciate you bringing it to our attention.

Could you please let us know whether this issue is occurring across all user accounts or only for a specific user? Also, does it happen on all posts or only on certain posts?

If the issue is limited to a particular client account, please open a support ticket and include the login details for that account. We will be happy to investigate the issue and work to resolve it as quickly as possible.

Thank you in advance.

this issue happens to all customers even i checked with one of your reseller he also facing same issue.. he will comment here i told.

happening on all posts.

Please fix it on high priority

Dear User,

Thank you for your reply.

We are currently reviewing this issue and investigating it further. We will provide an update here as soon as we have more information.

Thank you.

Hello kamrul bhai thanks for inform am waiting for positive update.

Dear User,

The issue has been resolved. Thank you for your patience and for being with BotSailor.

Thank you.

Hello issue resolved. i checked with client and he says working fine from last 1 week.

Yes, the issue was fixed. Thank you for confirming.