Order notifications
Customers get automatic WhatsApp updates the moment an order is placed, shipped or delivered.
Order #4821 shipped 🚚
Built in. No AI required.
Alongside AI conversations, BotSailor runs the operational side of your Shopify online store on WhatsApp. No Shopify apps store hunting, no stitched-together plugins. Watch the full video guide on abandoned cart recovery, COD verification and order notifications.
COD verification
Confirm cash-on-delivery orders over WhatsApp before they ship: fewer failed deliveries, lower return costs.
Confirm COD for $75.00?
Yes, Confirm OrderCancel Order
Abandoned cart recovery
A timely WhatsApp reminder brings customers back to complete the purchase they left behind.
Want to complete your order and get 10% off?
Complete Order
Available on the Shopify App Store
Recover abandoned carts via WhatsApp. Verify COD orders and keep customers updated automatically.
Install the BotSailor app from the Shopify App Store to connect your store with WhatsApp. Send reminders, verification messages, order confirmations, shipping updates and delivery notifications using configurable templates. Event-based automation cuts manual follow-up and keeps customers informed from checkout to delivery.
View on Shopify App Store- ✓Recover abandoned carts with automated WhatsApp reminders.
- ✓Verify cash-on-delivery orders through WhatsApp.
- ✓Send order confirmations, shipping updates and delivery notifications.
Your Shopify AI Agent: live actions on real store data
Bind your store once, then hand the agent a small set of actions. Each one is a real, live operation on your Shopify data. See the dedicated Shopify AI Agent page for a deeper look. Unlike a typical Shopify app store plugin, it works through conversations, not another dashboard.
Live order lookup
Customer sends an order number, the agent replies instantly with real-time status: Out for delivery, Delivered or Processing.
#4821 Out for delivery#4790 Delivered#4802 Processing
Product recommendations
Searches your live catalog for the right product, so adding products in Shopify admin is all the training it needs.
Classic hoodie · in stock · $34
Automatic order tagging
Tags every WhatsApp-originated order automatically, so you can see which sales this channel drives.
Order #2847→whatsapp-order
Cancel orders on request
Handles a clear cancellation request with no back-and-forth.
Cancel order #2847?
Cancelled ✓Plus the full AI Agent toolkit
Every agent starts by binding your store with ##shopify_store## : 12. Import your Shopify account into BotSailor with a click, using your Shopify administrator login. No custom app or access token to create. No Shopify app store install required.
##add_label####assign_sequence####save_custom_field####trigger_bot_flow####call_http_api####assign_human_member####assign_human_role####transfer_agent####follow_up####add_note####skip_reply####block_subscriber##
Tag and sequence subscribers, trigger a Visual Flow Builder flow, call any API, hand off to a teammate in the Shared Inbox, or transfer to another agent. Product photos live under Knowledge Sources (Media).
Scale beyond one agent: build a team
Separate agents for separate jobs, with routing rules that send each message to the right specialist from the very first reply.
Your Shopify online store never closes. Your inbox shouldn't either.
Customers are already messaging you: where's my order, is this in stock, can I cancel? Someone on your team opens Shopify admin and checks, one message at a time. And while you juggle tabs, from Shopify admin to the Shopify apps store, shoppers who don't hear back move on to a competitor.
M2h late
Is this in stock?
Mike · WhatsAppJ5h late
Where is my order?
Jenna · WhatsAppD1d late
Can I cancel this?
Dan · WhatsAppStill waiting on a reply. Carts abandoned, buyers gone.
MReplied in 2s
Is this in stock?
Mike · WhatsAppJReplied in 2s
Where is my order?
Jenna · WhatsAppDReplied in 2s
Can I cancel this?
Dan · WhatsAppAnswered instantly, 24/7, with live Shopify data.
Shoppers expect fast, mobile, no-hassle service
They shop on their phones, compare in seconds and buy from whoever answers first. A Shopify online store that replies instantly on the channel they already use helps you win the sale and earn the repeat order. No more hopping between Shopify admin and the Shopify apps store: one connection covers the conversation layer.
of online shopping carts are abandoned on average.
Baymard Instituteof U.S. retail sales now happen online.
U.S. Census Bureautypical WhatsApp open rate, far above what email delivers.
active Shopify stores, and 2B+ people on WhatsApp.
Why now
Online sales keep climbing. Is your store getting its share?
Shoppers spend more online every quarter, and Shopify powers a huge slice of those stores. Great news, until you remember that every competitor is one tap away. The stores that win answer first, show honest prices and handle every order without drama.
in U.S. online retail sales in Q2 2026, up 12.2% from a year earlier.
U.S. Census Bureauof every retail dollar is now spent online, up from 16.3% a year ago.
U.S. Census Bureauof the U.S. e-commerce platform market runs on Shopify.
Industry trackers, 2025 to 2026countries have merchants selling on Shopify.
Industry trackers, 2025 to 2026Every visit counts. Don't let shoppers slip away.
Online is growing roughly twice as fast as retail overall, and competition rises right along with it. Every visitor you earn is one you can't afford to lose to a slow reply, a confusing total or a "where's my order?" that sits unanswered.
Every unanswered message is a shopper still waiting.
Pre-sale questions, COD no-shows, abandoned carts, status checks: none of it needs a bigger team. It needs a fast, friendly conversation layer wired into your live Shopify data, working while you sleep.
Give shoppers what makes them say yes
Nobody buys because of your brand story alone. They buy when it feels fast, fair and risk-free. Get these six right and conversion starts taking care of itself, with an AI Agent doing the heavy lifting on WhatsApp.
1. Reply before they bounce
Shoppers compare three tabs at once and buy from whoever answers first. Your agent replies in seconds, at 2 a.m. or on a holiday weekend, with live Shopify data.
2. Show the real price, early
About 39% of shoppers who abandon a cart blame extra costs like shipping, tax and fees (Baymard). Answer total-cost questions in chat and follow up with a clear offer like SAVE10 before the cart goes cold.
3. Promise a date, keep it
Around 21% walk away because delivery looks too slow (Baymard). Live order lookup plus shipped, out-for-delivery and delivered updates turn "where's my stuff?" into "thanks!"
4. Make changing their mind painless
Easy cancellations build trust at checkout. A clear request is handled right in the chat. No hold music, no ticket number, no waiting until Monday.
5. Meet them on their phone
Mobile carts are abandoned at around 80%. WhatsApp is already open on their screen, so a reply, a product pick and a checkout link are one tap apart.
6. A real human, on standby
Automation handles the routine. Refunds, edge cases and VIPs go to your team in the Shared Inbox with full context. Messages are opt-in, so shoppers hear from you because they asked to.
Shoppers rarely leave because they dislike you. They leave because buying got hard. The average documented cart abandonment rate is 70.22%, and 19% of abandoners left because the site forced them to create an account (Baymard Institute). Remove the friction and more shoppers finish checkout.
Live in three steps
- 1
Connect your Shopify store
Sign in with your Shopify administrator login and import your Shopify account into BotSailor with a click. No custom app to create. A few clicks, no developer, and no Shopify app store listing to wait on.
- 2
Give your agent its instructions
Paste a system prompt: plain instructions plus a handful of action tags.
- 3
Go live
Your agent starts answering real customers on WhatsApp, backed by live Shopify data. Follow the complete setup guide.
Agent system prompt Example
##shopify_store## : 12 You are the Riverside Goods assistant. Order questions → use ##shopify_get_order_details## Product questions → use ##shopify_recommend_products## Clear cancellation request → use ##shopify_cancel_order## Tag every WhatsApp order → ##shopify_update_order_tag## Needs a human → ##assign_human_role## : 3The full Shopify automation stack, layer by layer
A fully automated Shopify online store combines backend automation with customer-facing conversations. Most merchants cover one layer and leave opportunities untouched. Here is the whole picture.
Storefront and theme
Shopify customization, theme development and design: how your store looks and feels.
Apps from the Shopify app store
Reviews, email, subscriptions, shipping. Browse the Shopify apps store for the tools your catalog needs.
Backend workflows
Shopify Flow handles internal logic: tagging orders, updating inventory, sending internal alerts.
Customer conversations
AI Agents and built-in automations answer, recommend, confirm and recover on WhatsApp, using live Shopify data.
Store management
Products, orders and settings, all behind your Shopify administrator login in Shopify admin.
BotSailor works alongside Shopify Flow: Flow runs the internal workflows, BotSailor runs the customer-facing WhatsApp conversation. Together they make a Shopify store that runs itself. Whatever you pick from the Shopify app store, the conversation layer stays in one place.
Five moments where sales are won or lost
The stores that grow automate the whole path from first click to reorder. Your ads, email, theme, shipping apps and Shopify Flow each cover a piece. BotSailor ties the customer-facing moments together in the one place shoppers already reply.
Get found
Ads, SEO, social and email bring traffic. Broadcasts and click-to-chat links turn warm visitors into WhatsApp subscribers.
Answer fast
Stock, sizing, shipping and "which one should I get?" get instant replies, with live catalog recommendations.
Close the sale
Abandoned-cart reminders, discount codes and COD confirmation turn "maybe later" into paid orders.
Keep them posted
Order placed, shipped, out for delivery, delivered. Order status stays one message away.
Win the reorder
Support, cancellations, restock alerts and campaigns bring buyers back to your store.
How many shoppers leave before they buy?
Cart abandonment isn't a rounding error. It's most of your traffic. Even a modest recovery rate adds up, because these shoppers already picked a product and showed intent. A WhatsApp reminder meets them on the device they're already holding.
Plug in your own store's numbers. A store with a larger catalog or heavy COD volume may see even more carts to win back.
Illustrative monthly example Example only
Carts created per month1,000
Abandoned at the 70.22% average~702 carts
Recovered at an assumed 5%~35 orders
Shoppers brought back to checkout~35 a month
Assumptions are examples only. Your abandonment and recovery rates will differ.
More ways to automate your Shopify online store
Everything here works with the apps you already installed from the Shopify apps store, plus the connection you set up with your Shopify administrator login.
FAQ
Frequently asked questions
Everything Shopify merchants ask before they automate.
Your Shopify online store runs the catalog, checkout and orders inside Shopify admin. BotSailor sits on top, reading that live data (connected once via your Shopify administrator login) so WhatsApp questions about orders and products get answered without anyone checking the Shopify apps store or dashboard by hand.
Go to your store's myshopify.com/admin address and use your Shopify administrator login. Use that same login to import your Shopify account into BotSailor with a click. There is no custom app to create, so you never need a Shopify app store install.
If Shopify admin not working is a login or permission problem, Shopify Support is the place to fix it. Shopify admin issues with your account stay with Shopify, while BotSailor Support covers your AI Agent and WhatsApp setup. Shopify administrator login problems are resolved with Shopify directly.
Shopify has no single public directory, so most merchants use search engines, social ads and the Shop app. Once you have your own shoppers, BotSailor helps you keep them with instant WhatsApp service.
Shopify hardware, like POS card readers, handles in-person sales. BotSailor handles the online conversation, so in-store and online customers get one consistent experience on your Shopify online store.
Adding products happens in Shopify admin after your Shopify administrator login. Once they are in your catalog, the agent recommends them live with ##shopify_recommend_products##, with no re-uploading and no retraining. Nothing to install from the Shopify apps store.
Shopify's own pricing, and any Shopify student discount, are set by Shopify, so check its current offers. For your shoppers, BotSailor can send discount codes like SAVE10 right inside WhatsApp.
Your Shopify link is your store URL or any product or checkout link. Drop that Shopify link into AI replies, WhatsApp broadcasts and cart-recovery messages to send shoppers straight to checkout.
Browse the Shopify app store for reviews, email, subscriptions and shipping. The must have Shopify apps for ecommerce also include a conversational layer, which is where BotSailor's AI Agents and built-in automations come in.
Whether you buy Shopify store ownership from a marketplace or build your own, start with order notifications, cart recovery and an AI Agent. They improve the customer experience from day one without changing how the store runs.
Shopify sells its own products such as POS hardware and services, but customer conversations are not its focus. BotSailor is built specifically for conversational automation on WhatsApp, connected to your live Shopify data. Think of it as the conversational layer your Shopify app store apps do not cover.
No. Shopify customization changes how your Shopify online store looks, while BotSailor reads orders and products from live store data. Redesign freely and your automations keep running. No Shopify app store theme add-on required.
No. Theme development Shopify teams do lives in storefront code. BotSailor connects by importing your Shopify account, so no theme edits are needed. You only need your Shopify administrator login.
Shopify theme development from scratch, with Shopify Theme Kit or Shopify CLI, only touches the storefront. Your AI Agent keeps working against live Shopify data. No Shopify apps store listing is involved.
Hire a Shopify Partner or agency for design, then add BotSailor for conversations. Agencies can explore BotSailor for agencies and the White Label Reseller program. Agencies often recommend apps from the Shopify apps store; BotSailor needs no listing.
Yes. Launch your store AI-first by connecting Shopify, pasting a system prompt and switching on your first agent. Follow the setup guide and you can be answering real customers the same day.
Shopify includes a built-in blog that is handy for driving traffic. Share each new post with your subscribers through WhatsApp Broadcasting to bring readers back to your Shopify online store.
Shopify autofill and Shop Pay speed up checkout fields. On WhatsApp, User Input Flow validates and saves each customer detail once, so repeat buyers never retype them.
Shopify store management gets lighter when order updates, COD confirmations, cart reminders and routine questions run automatically, while you keep full control in Shopify admin behind your Shopify administrator login.
The average documented abandonment rate is about 70%, according to Baymard Institute, and mobile runs higher. If your store creates 1,000 carts a month, roughly 700 leave without paying. A timely WhatsApp reminder can bring some of those shoppers back to checkout.
Fast replies, a total price with no surprises, a clear delivery date, painless cancellations and a smooth mobile experience. Cart abandonment research keeps pointing to extra costs and slow delivery as top reasons people leave, and an AI Agent on WhatsApp answers both inside the chat.
Yes. Run it alongside them, not instead of them. WhatsApp is especially strong with international customers and shoppers who simply prefer messaging over email. Customers opt in, and BotSailor keeps conversations, orders and follow-ups in one inbox.
Yes. WhatsApp business messaging is built around customer opt-in, which protects your sender quality and keeps messages welcome. Collect consent at checkout, via click-to-chat links or in-store QR codes, and follow WhatsApp's business policies and any rules that apply to your market.
Start with the essentials: order notifications, abandoned cart recovery and an AI Agent for order lookups. Add COD confirmation if you take cash on delivery, then broadcasts for restocks and promotions. Shopify Flow can run your internal workflows alongside.
Shopify is already live. WhatsApp should be too.
Connect your Shopify online store and have your first AI Agent answering customers today. Order lookups, recommendations, cancellations and cart recovery, on the channel your customers already use. No Shopify apps store detour needed.