#2091-Random image are sent with team members

We’re facing a critical issue where images/audio from one agent’s are being sent to another team member’s customer chats. This is happening randomly and repeatedly, and our users are raising daily complaints about it. This is not an isolated incident — it's affecting multiple agents across different teams, and it's causing confusion both internally and for customers. Please investigate this on priority, as it’s impacting our communication reliability.

If this had occurred once with a single agent, we could have assumed it was a user error. But in our case, this issue has now affected nearly 10 different agents, all reporting the same problem. It’s unlikely that so many unrelated agents are making the same mistake. Clearly, there's a pattern.