#1950-EveryDay Server Down Issue

Every day, server down problems occur, clients are leaving because of this, clients are abusing us?

@botsailor.com.../1947-server-loading-very-slow-from-yesterday comment here

We have resolved the server loading and management issues to ensure smoother operation. Thank you for your patience.

Bro, every day there's some issue — please fix a permanent solution to this. our clients are lost lot of lead for this type issue its very frustrating

Again server down throwing an error 520 from last 10 minutes.. proof shared in livechat

@stats.uptimerobot.com.../796562949 here monitor

Again server down throwing an error 520 from last 10 minutes.. proof shared in livechat

7 time server down From yeasterday please check it and fix this issue :)

Yes i also monitored same issue server getting multiple time down..

@stats.uptimerobot.com.../796562949 here shows multiple time down server before 8+ hours.

I have the same problem (Bad gateway Error code 502)

i think my internet is down, but your server error, BAD GATEWAY. Please help

Again we are facing same issue Daily downtime

Yes again we're facing an issue in last 4 days server was many time down check here @stats.uptimerobot.com.../796562949

Today the site went down again for a few minutes. BS team what is happening? Please update the users about any downtime related to the release

Thank you for sharing this earlier.

We’d like to confirm that BotSailor has completely restructured its backend infrastructure since then. The platform has gone through deep code, database, and system-level optimizations, and our server architecture has been upgraded to a multi-node environment with load balancing across multiple high-capacity servers.

As a result, BotSailor is now significantly faster, highly stable, and operating without unplanned downtime.

We appreciate the early feedback — it played an important role in helping us build a much stronger and more scalable platform.

Thanks

Konok

CEO, BotSailor Team

Hi Team,

Thank you for the update and for sharing the improvements made to infrastructure.

It’s great to hear that the backend has been fully restructured and that the platform is now running on a multi-node, load-balanced architecture. The focus on performance, stability and scalability is reassuring and I appreciate you taken feedback seriously and finally resolved an performance issue.

Thank you.

Has the problem returned? We have stopped more than four times in a row today; the downtime lasted nearly an hour.

I tried contacting via Messenger and WhatsApp, but there was no response.

Update: I was contacted and informed that there had been an update. There was also a general notification on the dashboard for all customers indicating that updates were scheduled for today.

Dear User,

There was a scheduled emergency server maintenance, which we had announced in the BotSailor Community on Facebook. Everything returned to normal once the maintenance was completed.

We apologize for any inconvenience caused and appreciate your understanding.

Thank you.