#1894-Messages/replies not being sent/updated

Hi,

There seems to be an issue with messages sent and received.

We noticed a big delay in messages we received, showing up to us hours later, as if they were not replied to when they arrived, and also when we send replies: sometimes they take long to show up in the chat, sometimes we need to resend them, and sometimes they don't even seem to be sent at all.

We noticed some instability in the service lately, so we are worried messages we send and receive are not going through as they should.

When can we expect this to be normalized? Anything we need to do on our end to fix the issue?

Thanks!

Hello Felipe,

Apologies for the delayed response, and thank you for your patience.

You didn’t specify which messages were experiencing delays, so it’s difficult to investigate the issue precisely. It’s possible there was a temporary disruption, but at the moment, everything appears to be functioning normally on our end.

If you're still encountering the problem, please feel free to open a support ticket or message us on WhatsApp for a quicker response.

Thank you again.

Best regards,

Kamrul Hasan