#2670-Delayed Response from WhatsApp Chatbot

The WhatsApp chatbot is taking an unusually long time to respond to user messages. Each reply is delayed by approximately 5–10 minutes, making the conversation very slow and impacting the user experience.

Steps to Reproduce:

1. Send a message to the chatbot's WhatsApp number.
2. Wait for the chatbot's response.
3. Observe that every reply takes around 5–10 minutes to be delivered.

Expected Behavior:

The chatbot should respond within a few seconds after receiving a user message.

Actual Behavior:

Each chatbot response is delayed by 5–10 minutes, regardless of the message sent.

Request:

Kindly investigate the cause of the delayed responses and resolve the issue as soon as possible to restore normal chatbot performance.

Dear Dreamaholics,

Thank you for reporting the issue.

We are currently performing database copying and Elasticsearch indexing to improve the search speed for names and phone numbers. During this process, BotSailor may respond more slowly than usual. However, based on our monitoring, we are not seeing a widespread issue where chatbot replies are consistently delayed by 5–10 minutes for all users.

Since the delay you're experiencing appears to be specific to your account or setup, we'd like to investigate it further.

Please either:

• Open a support ticket with the relevant details, or
• Contact our official WhatsApp support for faster assistance: @api.whatsapp.com.../send

If you contact us, please include:

• Your BotSailor account email
• The connected WhatsApp number
• The approximate time the issue occurred
• A screen recording or screenshots (if possible)

Our team will investigate the issue and help you resolve it as quickly as possible.

Thank you for your patience and understanding.

We are experiencing the same issue - responses are slow, API calls timeout, triggering flows via API either timeout or only shows after quite a delay, custom fields not being updated, etc.

Checking the bot error logs show numerous SQLSTATE lock wait timeout general errors.

The issue seems to have started about 36-48 hours ago.

The same issue is occurring here as well,

Since the recent update, we have been experiencing several issues:

* The platform has become extremely slow when browsing.

* The chatbot response time has become significantly slower.

* PDF files are not being sent through the chatbot.

* Uploading a list of around 20,000 subscribers takes almost an entire hour before the subscribers are added and a campaign can be started.

* Downloading reports has become extremely difficult and takes a very long time.

Dear User,

Thank you for reporting these issues. We sincerely apologize for the inconvenience.

We are aware that some users may experience slower performance while we complete ongoing system optimization and database indexing. Our team is actively working to complete the process as quickly as possible, and we expect these performance issues to be resolved shortly.

Thank you for your patience and understanding. We appreciate your continued support.