#2573-Out of Hours Bot vs Keyword Bot Conflict

PrimeX 2 days ago

Dear BS team I am facing a conflict between bot settings and need clarification on how to handle this.

Current setup:

• “No match” response is configured
• Working hours are defined
• Bot reply is disabled during working hours
• “Out of working hours” bot is enabled and triggering correctly

Issue:

• I created a campaign bot that should trigger based on exact match keywords
• However, due to system behavior, bots only trigger outside working hours
• This causes overlap between:
• Out of working hours bot
• Campaign keyword bot

• As a result, the campaign bot does not work as expected during working hours

Limitation observed:

• There is no option to separate:
• Out of working hours bot
• Campaign or keyword-based bots

• No way to allow keyword bots to run during working hours while restricting only the default bot

Questions:

• Is there a way to allow keyword-based bots to trigger during working hours?
• Can bot priority or conditions be configured to avoid overlap?
• Is there any workaround to separate out of working hours bot logic from campaign bots?
• Are there any upcoming updates planned to address this limitation?

Expected outcome:

• Campaign bots should trigger based on exact keywords regardless of working hours
• Out of working hours bot should only trigger out of working hours

Looking forward to your guidance.

Dear User,

When bots are stopped during business hours, none of the bots will function, including keyword-based bots and no-match bots. Currently, there is no workaround for this behavior.

Thank you.

Best regards,

Kamrul Hasan

Dear Kamrul Hasan thank you for your clarification.

However this limitation creates a practical issue in real use cases.

In the current setup:

• If bots are enabled, multiple bots overlap and conflict
• If bots are disabled during working hours, all automation stops, including keyword-based campaign bots
• This forces manual handling, which defeats the purpose of automation

There should be a separate control for the “Out of Working Hours” bot. This option should be configurable independently inside the working hours settings.

Expected behavior:

• Out of working hours bot should only trigger outside defined hours
• Keyword-based and campaign bots should continue working during business hours
• Bot priority or condition logic should prevent overlap

This separation is important for running campaigns efficiently without interrupting user experience or increasing manual workload.

Please consider this as a feature request or advise if there is any plan to support this in upcoming updates.

Looking forward to your response.

Hello BS team any update on this request?

This limitation is impacting campaign automation and increasing manual work please let me know if there is any progress or timeline for a fix.

Thank you

Hello. In the schedule settings you find the option to either turn off the AI agent and bot responses. If you want them to keep turning on keywords you must keep "disable bot" reply off.

You need that? @ibb.co.../WJpM7dn

Thank you for the help but i want to keep on "Out of working hours bot" which will work out of working hours and keep the other keywords bots during the working hours is it possible

We are considering introducing a Business Off-Hours Bot feature. This will allow you to configure a bot that operates exclusively during non-business hours.

Thank you.

Thank you, Kamrul Hasan, for the update and for considering this important feature.

When can we expect the Business Off-Hours Bot feature to be available?

Dear BS team when Business Off-Hours Bot feature will be available any expected timeline?

Dear User,

We are currently unable to provide an estimated timeline for this new feature. However, we will do our best to implement it as soon as possible.

Thank you.

Best regards,

Kamrul Hasan

Dear User,

The Business Off-Hours Bot feature has been successfully implemented. You can now configure a dedicated bot to operate during your business off-hours.

To enable this feature, please navigate to the Business Hours section and turn on the option. A screenshot has been attached for your convenience.

Thank you.

Thanks Kamrul Hasan for the response could you please confirm how to restrict the "Out of working hours" bot Frequency limit at one a day only.

Dear user,

That option is not available.

Thank you.