- 10 days with no response
We have repeatedly sent tickets and WhatsApp messages without any response.
This lack of communication is unacceptable and is directly impacting our operations.
We expect an immediate update and resolution without further delay.
Thank you for your patience. We sincerely apologize for the inconvenience caused due to the recent vacation. We truly appreciate your understanding and concern. We are now back at the office, and we kindly request a little more time to address your concern.
If you could reach out to us through our live chat regarding your issue, we will be glad to prioritize it and provide you with prompt assistance.
Thank you once again for your understanding.
I agree. The WhatsApp support system is very slow.
Since last week including the holiday period, there has been a consistent lack of response from the support team.
Tickets remain unanswered, WhatsApp support is unresponsive and even on the forum there has been no engagement for a long time.
This delay is affecting operations and needs urgent attention.
Jeff
Dear User,
We sincerely apologize for the lack of response over the past week. Due to the Eid vacation, our support operations were running at a limited capacity, which caused delays across tickets, WhatsApp, and forum responses.
Our team is now fully back in operation, and we are actively working through the backlog to ensure all pending queries are addressed as quickly as possible.
We understand the impact this may have had on your operations and truly appreciate your patience during this time.
Thank you.
Kamrul Hasan
its not only past weak its from very long time
hassan ali
Dear Hasan Ali,
We are really sorry for the inconvenience this may have caused.
Our support agents are available on WhatsApp from 10:00 AM to 10:00 PM (GMT+6), except Friday, which is our weekend. We also respond to all support tickets within 24 hours of their creation.
If you contacted us outside our business hours or during the weekend, it may have taken longer than usual for us to respond. We are committed to providing timely support through both WhatsApp and support tickets during our business hours, and we continuously work to improve our service.
Thank you for your understanding and for being with BotSailor.
