#2439-Sent messages delayed appeaering in Shared Inbox

There is a serious message visibility delay in the Shared Inbox. A team member replies to a customer chat the message is successfully delivered and the receiver gets it immediately.

However the same sent message does not appear on the sender’s screen in the Shared Inbox for a long time. It should instantly appear in the sender’s chat view and sync across other team members’ Shared Inbox in real time.

Please look into this. I raised this concern earlier and the issue was temporarily fixed. The same problem has appeared again since this morning.

Thank you for reporting this issue. Our development team is currently investigating the message visibility delay in Shared Inbox. We will provide an update soon and are working on it.