#2404-Live Chat Not Updating Without Manual Refresh

Hi Team,

I’m raising this ticket to report a major issue with the Live Chat module after your recent update.

Please check this video for reference:

https://www.loom.com/share/e2f978060f7f4fe493b9c987f1bc0546

It clearly shows that new incoming messages are not visible unless we manually refresh the entire dashboard. The chat does not auto-update at all.

This issue was not present before the latest update — Live Chat previously worked smoothly in real time. We have already tried clearing cache, switching browsers, and relogging, but the problem still persists.

Live chat is meant to function as a real-time conversation tool, not as a static log where we must refresh the page every time to see new messages. Currently, for every incoming message, we have to manually refresh the page, which is severely affecting our workflow.

Because of this, we are unable to show the platform to customers or conduct live demos. This bug makes the system look unreliable, and it is impacting our operations.

Please resolve this on an urgent basis.

This is a core feature and needs immediate attention.

exactly the same issue i have raised as well and they mentioned to me "It seems like you are using the old live chat. Kindly use the Shared Inbox to check if your message still not showing do let us know".