Hello team,
I believe the seriousness of the current situation may not be fully understood. We have worked hard to earn our clients’ trust and build a reliable brand. We put our own name and reputation on the line by offering your platform’s services.
Our clients rely on us to run their businesses and make high-value sales through BotSailor. When the system fails, these operations are directly impacted, leading to chargebacks, frozen funds, and even the closure of their bank accounts. This causes major financial losses for our clients and severely damages our brand’s credibility.
We are in a critical position because we depend entirely on your system, yet ongoing instability is putting our business at serious risk. We kindly but urgently ask you to prioritize structural improvements, whether by scaling the infrastructure, redesigning the architecture, implementing a design system, or adopting any other measure that ensures high availability and reliability.
If no significant improvements are made soon, we will unfortunately be forced to migrate to our own platform, which we would prefer to avoid. We want to continue this partnership, but we need a real commitment to service stability and quality.
