#2054-AI Token Confusing User

Andy Gracia Lee PPU
#1
Andy Gracia Lee PPU

another complain from my client 

1. in my previous settings, i have make user to use their own openai key

  but now, after i buy API token from your services i closed the usage of client own api key

  the problem is


- my client can not access or edit their AI reply, event the function is working

so to make user can edit their AI chatbot, i have add the AI feature on their package for free like 10000 free AI token https://prnt.sc/W7ObUy2yik2u 


 My Question :

is this limit also intacting their usage in case event their using their own API key?

so they are limited to use token from admin

example : the response is still using free 1000 token from admin, then after consumed all the AI will not working event they have or put their own OpenAI API key

or

they consume AI token from admin, example 1000 token and after all token consumed, then continue using their own API key


2. I can not creating Bot AI reply as addon https://prnt.sc/f4q5Q-3Gd92_ 

  can you help me, urgent


3 Your AI token is consumed very fast, some one on Facebook Group also has report this, including me also have ticket suppport asking this

but still no response

please explain to us about the AI token usage guide so we can share this to our client

#2
Andy Gracia Lee PPU

here also some other member are complaining about Token usage is to much for consumed

https://prnt.sc/DXyuMVUivl3K

#3
Andy Gracia Lee PPU

here also many member have reporting this un-normaly AI Token consumption

https://prnt.sc/DalUWEh-ID90