#2051-Template name shows wrong
Hello team,
inside template manager > template name shows wrong.
if i have approved template name as ABC and i create new template as XYZ and it's get approved it shows ABC and when i click on ABC shows XYZ.
so please fix this on URGENT BASIS because due to this unable to create inbound webhook because webhook template selection not detecting latest template name.
thanks
We have identified the issue and are actively working to resolve it as soon as possible.
Thank you for your patience.
Dear User,
The issue has been resolved, and it should not occur again in the future. If you experience any further issues, please don’t hesitate to reach out to us.
Thank you for your continued support.
Best regards,
Kamrul Hasan
all same errors is there still template name mismatch, not able to create utility template.
creating uitlity template shows You cannot update an approved template category even am creating fresh new template name with new content.
have you checked twice before inform?
request you to fix now.
thanks
Maxs
We have successfully created a Message Template under the "Utility" category.
If you need further assistance, please open a ticket on our support desk or contact us via WhatsApp.
Thank you.
Best regards,
Kamrul Hasan
Product carousel templates fail when submitted in Spanish and work fine in English.
Admin.
Dear User,
Kindly open a ticket on our support desk so we can assist you further.
Thank you.
Best regards,
Kamrul Hasan
Seems issue was resolved on 27-07-2025.
thanks
