#2005-Broadcasting ERROR with INTERACTIVE

Hi BotSailor team,

I’m seeing every broadcast fail whenever the content is an interactive list or button message. The WhatsApp endpoint returns error #100 with the message “Unexpected key ‘rowType’ on param ‘interactive’.” It looks like BotSailor inserts a property called rowType into the payload, and Meta rejects it because that key isn’t allowed. As soon as I switch to a plain text or template broadcast, everything goes through, so the issue is specific to interactive messages.

Could you confirm whether this extra rowType field is being added by the platform and let us know if a fix or workaround is on the roadmap? Thanks for checking—happy to provide any additional logs if needed.

The entire sequencing system stopped working approximately 4 hours ago.

Hello,

Have you encountered the issue again since then? We believe it has been resolved. Please let us know if the problem persists.

Thanks,

Konok

for now it's solved.-

Thank You

Thanks for confirmation.

Regards

Konok

Sir, there's a new error. I've already opened a thread. Now, no broadcast works; it sends absolutely nothing. It's too bad if we continue like this.

Dear User,

There are currently no issues with broadcasting on BotSailor. Everything is running smoothly. However, if you experience any problems with broadcasting, please let us know.

Thank you.

Best regards,

Kamrul Hasan