Connect Whatsapp not working

Hi, my "connect whatsapp" button isn't working. clicking on it, nothing happens. sent to support: We are trying to use the WhatsApp embeded signup button in the Connect Account menu and nothing happens when we click it. Pop-ups are allowed. That happens both to us, in our main admin account, and our clients, in their accounts, even though that is activated in their plan. Is there anything else we need to do in order for it to work?

You have approved app from META for Embed signup?

not sure, how do i check/do that?

Hello You must have a verified business portfolio with a legitimate company, then apply to become a technology provider, and then you can use the button. Otherwise, you'll have to use the normal mode.

i think i already have that. i have other whatsapp api connected to botsailor, going throught "Connect WhatsApp Business (Alternative)" i have several whatsaapps, there's no problem here. the problem is with the new button at the top "Connect WhatsApp Business (Recommended)". when i click it nothing happens

In manual connect you don't need approval from META. Connect on whatsapp for more details - https://wa.link/y8vi3z

Hello Felipe, There are two ways to connect WhatsApp to our platform. The button you’re referring to is for the Embedded Signup method. To use this option, you’ll need to create an app through Meta and get it verified. To help you through the process, here are some blog links that provide step-by-step guidance: Blog URL(Creating Embed Signup App): https://botsailor.com/blog/how-to-configure-the-facebook-api-for-embedded-signup-for-botsailor-whitelabel-agency-users Blog URL (Verifying the App): https://botsailor.com/blog/how-to-submit-app-for-botsailor-whitelabel-whatsapp-embedded-signup Blog URL(Embed Signup App, without Catalog): https://botsailor.com/blog/embed-signup-app-configuration-to-connect-whatsapp-without-catalog Once your app is created and verified, connecting WhatsApp will be much smoother. If you have any questions or need assistance, feel free to reply here or open a support ticket. We're happy to help. Best regards Team BotSailor

Hi, Kamrul, To make it clear, can I use embedded signup to connect whatsapp accounts from different business portfolios to the same botsailor account? ie.: Facebook acc A, with dev acc A, business portfolio 1 and whatsapp 12345 Facebook acc B, with dev acc B, business portfolio 2 and whatsapp 54321 Can i connect both whatsapps to the same botsailor account using embedded sign up? Thanks!

Yes, you can definitely do that. Thank you.

Great. I see in the instructions that I need to get the configuration ID from Facebook and add it to my BotSailor WhatsApp API Integration settings. As far as I understood, that ID is generated by Facebook and is linked to the account I used to generate it. If that is really the case, what do I need to do to enable that for different Facebook accounts? I see only one field for that ID in the BotSailor settings page. In the previous example I used: Facebook acc A, with dev acc A, business portfolio 1 and whatsapp 12345 > I go through the entire tech provider approval process as shown in the instructions and generate the Configuration ID in this account, then add it to my BotSailor WhatsApp Integration settings. How do it set it for the accounts below? Do I need to go through the entire process in the instructions for each of them? What about the configuration ID? Facebook acc B, with dev acc B, business portfolio 2 and whatsapp 54321 Facebook acc C, with dev acc C, business portfolio 3 and whatsapp 67890 Thanks!