1mb above size PDF not getting deliver via bot

Dishang Shah
#1
Dishang Shah
PDF not getting deliver via bot but in livechat shows file sent.
if i use below 1mb then works.
Till 25-04-2025 bigger file size via chatbot working.
this was working with 30mb file even META restricted to 100MB on my other platform 67MB file getting deliver instantly.
So you have to allow because in 1MB pdf we can't cover all features of our products. see single tick only shows in livechat shows but not getting deliver to user.
even in my panel i set 100mb in document still issue.
please resolve ASAP i reported 2 days ago and you not resolved yet
#2
Kamrul Hasan
(Last updated )
#1

Dishang Shah

We just tested with a file that is 10MB and it went through the chatbot. But WhatsApp is taking too long to deliver.

Thank you.
#3
Dishang Shah
(Last updated )
#2

Kamrul Hasan

This issue is on BS platform only i already shared you my other platform chatbot with 67mb file and demo credentials to test.
so please resolve this is not META issue.
META allows 100mb PDF file https://developers.facebook.com/docs/whatsapp/cloud-api/reference/media/ check this
#4
Dishang Shah
(Last updated )
i tested 5mb PDF also not getting deliver around in 1min.
#5
Dishang Shah
#4

Dishang Shah

i see below error

131000

Something went wrong

Message failed to send due to an unknown error.
#6
Dishang Shah
Please resolve.. too much time you taken
#7
Dishang Shah
Any update?
#8
Dishang Shah
It seems now 30mb file getting deliver within 1-2 minutes.
can you increase and make it quick faster as this was working in past?
#9
Dishang Shah
Hello any update?
this bug again occurred.. file not receiving.. as i told on other platform with same cloud api same file works means issue in BS
#10
Sky Free
Fix this soon
#11
Unick Sonu
Dear BS team this issue is on your end not feom facebook because it allows us to send upto 100 mb files and we tried sending same on other platforms which is working fine but on BS it's getting failed. Or even 4-5mb files are taking too long to send so please fix this ASAP.

I have some real estate clients who want to send their brochures and property pdf files but not able to do so
#12
Harsh Ahuja
Dear bs team such issues should be resolved asap
Please Take This On Priority
#13
Harsh Ahuja
Dear bs team such issues should be resolved asap
Please Take This On Priority
#14
BotSailor
We are working on it to solve the issue for large file.

Thanks
#15
BotSailor
It should be resolved now.

Thanks
#16
Dishang Shah
#15

BotSailor

Let me check and update
#17
Dishang Shah
Old user have to re-upload media file?
#18
Kamrul Hasan
(Last updated )
#17

Dishang Shah

No, they don't need to upload again.

Thanks.
#19
Dishang Shah
#18

Kamrul Hasan

So for old user it's stopped working and throwing an error (#100) Param document['id'] is not a valid whatsapp business account media attachment ID