[critical] Message template - View template is showing empty

Hello Team,

I and my customers are not able to see the mapped templates content. This is critical as it is causing great inconvenience.

This is happening mostly with the customers migrating to our platform from some other platform, they already have templates created. When mapping those templates, it is showing content in the map window, but when mapped successfully, the content is not showing and the view popup is showing empty.

We need to investigate why it's not appearing in BotSailor. Please submit a ticket to the BotSailor support team.

Thank you!

this issue is for all users.
fix please