The template appears as an attached file in live chat when sent via any chatbot.
Sarower
On behalf of customer,
When a message template is sent through a Chatbot reply, it shows like an attached file on BotSailor Live Chat. Subscribers get it correctly, but the BotSailor live chat doesn't show it correctly.
Please see the screenshot for better understanding.
https://bot-data.s3.ap-southeast-1.wasabisys.com/upload/2024/12/livechat/376-92210-888540263261765.jpeg
https://bot-data.s3.ap-southeast-1.wasabisys.com/upload/2024/12/livechat/376-92210-1077860777410957.jpeg
When a message template is sent through a Chatbot reply, it shows like an attached file on BotSailor Live Chat. Subscribers get it correctly, but the BotSailor live chat doesn't show it correctly.
Please see the screenshot for better understanding.
https://bot-data.s3.ap-southeast-1.wasabisys.com/upload/2024/12/livechat/376-92210-888540263261765.jpeg
https://bot-data.s3.ap-southeast-1.wasabisys.com/upload/2024/12/livechat/376-92210-1077860777410957.jpeg