Welcome Message
Hi , Theres an bug/issue with my bot on Telegram groups welcome message. it never shows the #UserFistName on the welcome messages ( Only in Telegram groups ) I've check back and forth with Ticket support, whats app support. Dev ticket, theres even a session where a support assist to check using team viewing and yet the issue is still not solved. Support on ticket advised to wait once it is fixed i will be notify, but its another month went by with this. Please assist on this and kindly provide a exact date where i can expect this to be fix cause its taking sooooo long. Many thanks in advanced
Hello ?
Okay, thanks for notifying us the problem you are facing. I will check the matter very soon as come back with the update what is actually happening. Thanks for your patience. Best Regards Konok
hi konok , whats the update on this
hi, if this issue is cant be resolved simply tell me so, i have been waiting and contacting back and forth with support, bug report and dev ticket. nothing seems to help. kindly do not waste anymore time and provide a final solution. much thanks
alright then, thanks for the update
Hi, it still does not work in telegram groups. i have tested with existing bot, tried to change the welcome messages and #UserNameFirst and Last. tried with a new bot as well. the username still doesnt included in welcome messages when new user join a telegram group. welcome messages that include username still only works in private direct messaging the bot
on telegram all the bot settings of group privacy is disabled as well. not sure if that helps.
Hi i have contacted support desk, issue is resolved now. thanks kfor the help
We sincerely apologize for any inconvenience caused. Could you kindly reach out to our support desk at https://botsailor.com/help/en/customer/login regarding this issue? This will allow us to investigate and resolve the problem promptly. We truly appreciate your understanding and patience. Thank you. (updated reply with valid link- preiously replied by Sarwar vaiya.)