How to Set Up the No Match Action Button in BotSailor

Before You Begin

• Access to the BotSailor dashboard and the bot you want to configure.
• The No Match Reply option enabled in Bot Settings.
• A fallback message ready for customers whose messages do not match an existing automation.

What Is a No Match Reply?

The No Match Reply is a fallback response that BotSailor sends when a customer message does not match any configured keyword, trigger, or chatbot flow. It can guide users to a main menu, suggest available keywords, provide support options, connect them with a human agent, or prevent the conversation from ending without a response.

Step 1: Enable No Match in Bot Settings

Open the bot you want to configure, clickBot Settings, and make sure theNo Match Replyoption is enabled.

Step 2: Open Quick Actions

Log in to BotSailor and follow this path:

Chatbot Manager → select your bot → Automation → Quick Actions

Step 3: Select the No Match Action Button

TheAction Buttonspage displays the available system actions. SelectNo Matchto open its configuration.

Step 4: Open the Flow Blocks

After you selectNo Match, BotSailor opens the Flow Blocks where the fallback action can be configured.

Step 5: Configure the Action Button

OpenActions, selectConfigure Action Button, and choose theNo Match button templatefor the action.

Step 6: Configure the Reference and Fallback Response

Open theStart Bot Flowblock and locateConfigure Reference. Review the default text and replace it with the fallback message customers should receive.

You can also extend the response with other content blocks when needed, including text, multimedia, call-to-action elements, and other supported options.

After reviewing the message and block configuration, save or publish the changes available in the interface.

Customer sends an unmatched message → BotSailor finds no matching automation → The No Match reply is sent

Step 7: Send an Unmatched Message

Send a message to the connected WhatsApp business number that does not match any configured keyword, trigger, or chatbot flow.

Expected result:BotSailor should immediately send the fallback response configured in the No Match flow.

No Match Reply Active

Your fallback automation is active when an unmatched customer message receives the configured No Match response.