What Are Chat with Human and Chat with Bot in Quick Actions?
Chat with Human and Chat with Bot are system default actions in BotSailor's WhatsApp automation Quick Actions. They let a user switch the conversation to a human agent or switch the conversation back to the bot.
Part 1: Access Chat with Human / Chat with Bot in Quick Actions
Quick Actions page showing the Chat with Human and Chat with Bot system actions.
Part 2: Configure the Action in a Flow Block
Example flow connecting Start Bot Flow, Interactive Message, and the system default Chat with Bot button action.
Part 3: Use the Quick Action from Shared Inbox
Shared Inbox panel showing the Chat with Human and Chat with robot flow templates.
Verification: How to Know It Worked
Save the flow block and test it in WhatsApp. Trigger the configured flow and press the action button. The conversation should follow the selected action, moving to a human agent or returning to the bot.
Example WhatsApp output showing the Human Agent and Chat with Bot actions.
Common Troubleshooting
The source file does not provide separate troubleshooting cases. If the test does not behave as expected, recheck the configuration steps above, especially the trigger keyword, the Interactive Message connection, and the selected System Default Action Button type.
Next Steps
Create and test both versions of the flow: Chat with Human and Chat with Bot.
More You Need to Know
- Action Button Settings in BotSailor: Configure Get Started, No Match & More
Learn how BotSailor’s system Quick Actions work, including Chat with Human for transferring a conversation to a live agent and Chat with Bot for returning it to automation.
Read the Article - Shared Inbox in BotSailor: The Ultimate Agent Collaboration Tool
Learn how support agents can manage customer conversations, assign agents, collaborate with team members, use notes, and handle conversations from a centralized Shared Inbox.
Read the Article - Customer Chat Handover via Join Chat & Signature Message
Understand how BotSailor’s Join Chat feature allows a human agent to take over a customer conversation and how signature messages support a smoother human handover experience.
Read the Article - Using Live Chat in BotSailor: A Complete Guide
Explore how human agents can join conversations, pause automation, assign responsibilities, and manage customer conversations across WhatsApp and other supported channels.
Read the Article - Live Chat: WhatsApp Shared Team Inbox for Support
Learn how BotSailor combines WhatsApp automation with live human support, team collaboration, agent assignment, customer information, and other Shared Inbox tools.
Read the Article
