How to Automate WhatsApp with Keyword Replies

Before You Begin

• Access to the BotSailor dashboard.
• A WhatsApp account available in Chatbot Manager.
• A trigger keyword and the reply message customers should receive.

Step 1: Open Keyword Replies

Log in to BotSailor and follow this path:

Dashboard → Chatbot Manager → Select WhatsApp account → Automation → Keyword Replies

Step 2: Create a New Flow

ClickCreateto open the visual flow builder.

Step 3: Add the Trigger Keyword

Click theStart Bot Flowblock and enter the keyword that will activate the automation.

Example keywords:

• Hi
• Hello
• Support
• Price
• Order

Choose the Matching Option

• Exact Keyword Match: The customer must send the exact keyword.
• String Match: The keyword can appear within a longer message.

Save the Trigger Settings

Review the keyword and matching type, then save the trigger settings.

Step 4: Add the Automated Reply

Drag aTextblock into the flow and write the message customers should receive.

Example:Thanks for reaching us. How may I help you?

Use the drag-and-drop interface to add other components when needed:

• Text Messages:For sending simple text replies.
• Images, Audio, Video:To make the conversation more engaging.
• User Input Fields:To collect data like names, emails, or preferences.

Step 5: Connect the Flow

Connect theStart Bot Flowblock to theTextblock.

The completed flow should work like this:

Customer sends keyword→BotSailor detects it→Automated reply is sent

Step 7: Send the Configured Keyword

Send the configured keyword to your connected WhatsApp business number.

For example, send:Hi

The chatbot should immediately send the automated response.