Before You Begin - Access to the BotSailor dashboard.
- A WhatsApp account available in Chatbot Manager.
- A trigger keyword and the reply message customers should receive.
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Part 1: Configure the Keyword Trigger
Step 1: Open Keyword Replies Log in to BotSailor and follow this path: Dashboard → Chatbot Manager → Select WhatsApp account → Automation → Keyword Replies |
Step 2: Create a New Flow Click Create to open the visual flow builder. |
Step 3: Add the Trigger Keyword Click the Start Bot Flow block and enter the keyword that will activate the automation. Example keywords: |
Choose the Matching Option - Exact Keyword Match: The customer must send the exact keyword.
- String Match: The keyword can appear within a longer message.
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Save the Trigger Settings Review the keyword and matching type, then save the trigger settings. |
Part 2: Build and Connect the Automated Reply
Step 4: Add the Automated Reply Drag a Text block into the flow and write the message customers should receive. Example: Thanks for reaching us. How may I help you? Use the drag-and-drop interface to add other components when needed: - Text Messages: For sending simple text replies.
- Images, Audio, Video: To make the conversation more engaging.
- User Input Fields: To collect data like names, emails, or preferences.
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Step 5: Connect the Flow Connect the Start Bot Flow block to the Text block. The completed flow should work like this: |
Customer sends keyword → BotSailor detects it → Automated reply is sent
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Step 6: Save the Automation Click Save after checking the keyword, response message, and block connection. |
Verification: Test the Keyword Reply
Step 7: Send the Configured Keyword Send the configured keyword to your connected WhatsApp business number. For example, send: Hi The chatbot should immediately send the automated response. |
Automation Active Your keyword-based WhatsApp automation is now active. |
Common Troubleshooting
Error: The keyword does not trigger a reply
Fix: Check the configured keyword, automated response, and the connection between the Start Bot Flow and Text blocks before saving again.
Error: The keyword works only when sent by itself
Fix: Use String Match when the keyword should be detected inside a longer message. Exact Keyword Match requires the customer to send the exact keyword.
Error: The test message does not receive the automated response
Fix: Send the configured keyword to the connected WhatsApp business number and confirm that the automation was saved.
Next Steps
Create additional keyword replies for common customer requests, including:
- Pricing
- Customer support
- Order status
- Business hours
- Other common questions
