Part 1: Access Un-subscribe / Re-subscribe in Quick Actions
Quick Actions page showing the Un-subscribe and Re-subscribe system actions.
Part 2: Configure Unsubscribe via Flow Block
Configure Reference settings for the Start Bot Flow trigger.
Flow Builder with the Interactive Message block available for the next step.
Button configuration using the System Default Action Button and Unsubscribe action type.
Part 3: Save and Test the Unsubscribe Flow
Complete Unsubscribe flow before testing.
Part 4: Configure the Re-subscribe Button
The Re-subscribe button follows the same setup process as the Unsubscribe button, but it acts as the system default action for opting back in. Repeat the same procedure and select "Re-subscribe" in the Action Type settings.
Reference flow for applying the same button setup procedure.
Verification: How to Know It Worked
Trigger the flow using the configured keyword. The Interactive Message should display the Unsubscribe button. When the user presses it, the system default Unsubscribe action should be applied and the WhatsApp output should reflect the opt-out action.
Example WhatsApp output after the Unsubscribe action is triggered.
Common Troubleshooting
Next Steps
- Repeat the same flow setup with the Re-subscribe system default action.
- Test the Re-subscribe flow to confirm that the user can opt back in.
- You may use the‘unsubscribe quick action button’from the shared inbox too. To unsubscribe select the 3 dot menu at the upper right corner of a chat in the shared inbox and select unsubscribe.
More You Need to Know
- Managing Unsubscribe and Resubscribe Logic for WhatsApp Sequences in BotSailor
Learn how to remove users from WhatsApp sequences, resubscribe them, restart sequence delivery, and troubleshoot subscription issues.
Read the Article - Action Button Settings in BotSailor: Configure Get Started, No Match & More
Explore BotSailor’s system Quick Actions, including Unsubscribe, Re-subscribe, No Match, Location Reply, and conversation control actions.
Read the Article - What Are Sequences in BotSailor?
Understand how subscribers enter and leave automated message sequences and how opt out actions fit into sequence management.
Read the Article - WhatsApp Sequences Using Template Messages
Learn how to create WhatsApp follow up sequences, subscribe users through flows, schedule messages, and use approved templates beyond the 24 hour window.
Read the Article - Live Chat: WhatsApp Shared Team Inbox for Support
Learn how the Shared Inbox lets teams manually subscribe or unsubscribe customers and manage other conversation actions from one place.
Read the Article
The order is arranged as direct unsubscribe and resubscribe management → Quick Actions → sequence fundamentals → WhatsApp sequence messaging → Shared Inbox management.
