How to Create WhatsApp Location Reply in Quick Actions

Part 1: Open the Location Reply Action

Location Reply under Automation > Quick Actions

Part 2: Configure the Location Reply Flow

Location Reply flow with Actions, Start Bot Flow, and Text blocks

Part 3: Use Location Replies in Conversations and Flows

Default location action available from the Shared Inbox action menu

Restaurant order flow using a Location block to get a delivery address

Verification: Test the Location Reply

WhatsApp example: a customer shares a delivery location and receives a confirmation

Common Troubleshooting

Error: The Location Reply action does not open

Fix:Confirm that you selected the correct bot, then reopenAutomation → Quick Actions → Location Reply.

Error: The flow receives a location but sends no reply

Fix:Open the Flow Blocks and confirm that the action, Start Bot Flow, and response blocks are connected and configured.

Error: The quick location option is not visible in the Shared Inbox

Fix:Open the action menu in the Shared Inbox and review the available default action buttons for the location request option.

Error: The restaurant flow does not ask for a delivery address

Fix:Confirm that a Location block is included at the correct point in the order flow and connected to the previous response block.

Error: Recent changes are not reflected during testing

Fix:Save the flow after configuring the blocks, then run the WhatsApp test again from the beginning.

Next Steps

Use the Location Reply in additional workflows to:

• Show customers the nearest store or branch.
• Confirm whether delivery is available in a customer area.
• Connect users with a nearby service provider.
• Collect a delivery address inside an ordering flow.
• Continue the conversation with customized location-based information.

More You Need to

For readers who want to explore related BotSailor features and WhatsApp automation in more detail:

1. WhatsApp Location Button Setup
   Learn how customers can share their location directly through WhatsApp and how BotSailor stores that location for later use. Read the Article
2. Action Button Settings in BotSailor
   Explore Location Reply together with other Quick Actions such as Get Started, No Match, Unsubscribe, and Re-subscribe. Read the Article
3. Shared Inbox in BotSailor
   Learn how to manage customer conversations, subscriber information, team assignments, and customer interactions from one inbox. Read the Article
4. How to Build a WhatsApp Automation Flow
   Learn the fundamentals of creating automated WhatsApp conversations and connecting different response elements in BotSailor. Read the Article
5. How to Set Up WhatsApp Cloud API with BotSailor
   Learn how to connect a WhatsApp Business account with BotSailor before using WhatsApp automation, Shared Inbox, flows, and other features. Read the Article

I arranged them from most directly related to Location Reply to the broader WhatsApp setup topics.