#2539-Remove WhatsApp Number from Business Portfolio

PrimeX 1 month ago

Hello everyone i am facing an issue while trying to remove a WhatsApp number from our Business Portfolio.The number is currently active on the WhatsApp Business App.

When attempting to remove it from the Business Portfolio via Business Manager, am consistently receive the error message: “Error performing query.”

The number is recently connected in Business Portfolio and i dont want to use it in current business portfolio, but the system does not allow removal and throws the same error every time.

Has anyone experienced a similar issue?

Is there any alternate process to safely detach the number from the Business Portfolio?

Any guidance would be appreciated.

No need to remove form Business Portfolio

From Mobile: Just go to WhatsApp Business App > Account > Business Platform then "Unlinnk"

Dear User,

Thank you for sharing your concern on our forum. Yes, the account needs to be unlinked from your phone application. If you wish to delete it, you must do so directly from the WhatsApp mobile app. It cannot be deleted from your WhatsApp/Meta Business Manager.

We’re glad to know that you have found the solution. If you face any further issues or have other inquiries, please feel free to contact our support desk.

Thank you.

Thank you everyone for the response in the app nothing showing becasue the number just connected in Business portfolio only directly without embedded signup process.

That’s great to hear.

If you continue to experience any issues, please feel free to let us know. We truly appreciate your continued support and cooperation.

Thank you.

The next option is to Delete the Whatsapp Account from Business App and re-register it on the Business App. So it will be removed from the Business Portfolio.