#2432-Send to Failed Webhook Not Functional

Muhammad Annas
#1
Muhammad Annas

Dear BotSailor Support Team,

I am reporting a bug related to the management of failed webhook messages in the workflow report.

Issue Description:

In the webhook section, when messages fail to deliver (as shown in the attached report with Error Code: 131049), there is no option to resend individual failed messages. Currently, the only available option is "Send to Failed Webhook All," which does not work as expected and returns a "zero webhook found" response.

Steps to Reproduce:

Navigate to the workflow report where failed webhooks are listed.Observe the absence of a "Resend" button next to individual failed entries.Attempt to use the "Send to Failed Webhook All" option.Note the error response: "Zero webhook found."

Expected Behavior:

Each failed webhook message should have an individual "Resend" button or option.The "Send to Failed Webhook All" function should successfully identify and resend all failed webhooks.

Impact:

This bug prevents efficient troubleshooting and resolution of failed webhook deliveries, leading to potential disruptions in workflow automation and user engagement.


#2
Rakesh

Great suggestion - this would be really helpful BS team - please do the needful.

#3
Kamrul Hasan

When BotSailor sends a message successfully but an error is returned from WhatsApp, BotSailor does not currently have an option to resend the message.

Thank you

.

Best regards,

Kamrul Hasan