#2356-Signed pause error when entering chat as an agent

Hello team.

When entering a chat agent on Instagram and having it set up for the AI agent to pause, the botreply system is paused, instead of pausing the AI system.

I didn't try on other networks, but please check everything.

Thanks.

Hi there, Thank you for reporting this. We’re investigating the issue,

To help us diagnose faster, please share these in with us in our live chat: - Instagram account or Chat ID - Exact steps to reproduce (where the pause is configured) - Time of occurrence - Screenshots or a short recording if possible We’ll keep you updated with findings and the next steps. We appreciate your patience.

Does it resolved or not... please confirm here

On Instagram I have this enabled:

But when you enter the conversation, you pause the BOT REPLY, and not the assistant.

Verify.

Okay, Thanks for your clear explanation. We are investigating the root cause and will fix it very soon.

Thanks

Thanks for the answer, I keep an eye on the solution.

Hi there,

We retested this on our end, enabled the signature message, and upon joining the chat, we found that in our account, only the AI is paused. which means that this is working as expected. To properly investigate this issue on your account, please submit a support ticket and share your login information so we can review it.

Hello. It seems to be resolved. Thanks for your help.

You are welcome. Thank you for being with BotSailor.