#2329-Shared Inbox – Bug Report - Urgent Fix Request

Maxs 4 months ago

Hey team,

1. During Label filtered chat conversation on other incoming conversation msg rec. it instantly it shows in same filter even there is no such label (you can compare with web whatsapp if you're on one label filter then no new incoming conversation will be visible if out of current label)
2. During Name or Number filtered chat conversation on other incoming conversation msg rec. it instantly it shows even search keyword not match
3. Please improve to display on which label or filter conversation am
4. improved clear filter button to get back all conversation
5. Sometime On Browser window/tab switch current conversation getting suddenly below or switch to blank conversation
6. Please disable auto refresh chat or give us an option to add auto refresh time or we can enable or disable
7. Canned response 30-45 days old media attachment shows an error (#100) Param image['id'] is not a valid whatsapp business account media attachment ID (so please fix as you fixed for chatbot as per META media ID)

For same i shared recorded video on BS support whatsapp.

Expect Urgent Fix because client is very disappointed and planning to leave platform also asking for refund due to such small bug.

Agree , Few are other Points to be fix in live chat

1. if any chat is in open that time if new message are getting means , the new messages are going down , even after switching the old message is in top
2. if we setup a recent communication based priority order then refresh or close and again open sometimes it is in the same priority order what we keep, sometimes automatically switching
3. if do a label filter then it is showing the chats having those label at top , but while scrolling it actually showing all the data, it is working like a sort option not a filter
4. in PWA app - sometimes notifications are getting but most times not getting

Agree , Few are other Points to be fix in live chat

1. if any chat is in open that time if new message are getting means , the new messages are going down , even after switching the old message is in top
2. if we setup a recent communication based priority order then refresh or close and again open sometimes it is in the same priority order what we keep, sometimes automatically switching
3. if do a label filter then it is showing the chats having those label at top , but while scrolling it actually showing all the data, it is working like a sort option not a filter
4. in PWA app - sometimes notifications are getting but most times not getting

This is something that has always happened. The solution: Press the update button. But the real solution must be that this works 100% in real time as Whatsapp Web. I have lost customers only because the chat is not productive enough. While you have to use it by pressing the update button every 5 minutes to make everything work well, it is annoying. The chat is great, but this point is critical.

Dear user,

Thank you for informing us about this issue. We are currently investigating it and will work to resolve it as soon as possible.

Thank you for your patience.

Best regards,

Kamrul Hasan

Thanks for considering waiting prompt update.. thanks

Please provide an update on this first.. lost client due to this

We are working on this and we will update as soon as possible.

Thank you.

Thanks for considering and answer.

How much time it will take to resolve??

waiting for an update.

thanks

The chat has an issue that causes a headache. When I’m using a filter — such as a label or any other filter — to view only certain customers, if another customer sends a message who is not included in that filter, their message still appears. This disrupts the workflow and makes it much harder to solve problems efficiently.

We are working on it, it will be fixed as soon as possible.

Thank you.

Seems still not resolved bugs.. please fix it thanks

The problem has been fixed.

Thank you all for your patience.

I have check and im facing same issue still

Instagram messages aren't working. It only works when filtering by channel.

This issue has now been resolved. Thank you for your patience.

Best regards,

Kamrul Hasan

When chat filters are applied, new incoming chats may not appear in the filtered list. If you are still experiencing this issue, please open a ticket with our support desk or contact us via WhatsApp for a prompt response.

Thank you.

there is another bug in shared inbox i have sent message a while ago using API End Points Integration and customer names are not visible even after refresh the browser and when i logged out the id and logged it again everything gone why its like this if there is bugs please make sure live chat functionality works fine until shared inbox completely deployed without any bugs.