#2329-Shared Inbox – Bug Report - Urgent Fix Request

Hey team,

During Label filtered chat conversation on other incoming conversation msg rec. it instantly it shows in same filter even there is no such label (you can compare with web whatsapp if you're on one label filter then no new incoming conversation will be visible if out of current label)During Name or Number filtered chat conversation on other incoming conversation msg rec. it instantly it shows even search keyword not matchPlease improve to display on which label or filter conversation amimproved clear filter button to get back all conversationSometime On Browser window/tab switch current conversation getting suddenly below or switch to blank conversationPlease disable auto refresh chat or give us an option to add auto refresh time or we can enable or disableCanned response 30-45 days old media attachment shows an error (#100) Param image['id'] is not a valid whatsapp business account media attachment ID (so please fix as you fixed for chatbot as per META media ID)

For same i shared recorded video on BS support whatsapp.

Expect Urgent Fix because client is very disappointed and planning to leave platform also asking for refund due to such small bug.

Agree , Few are other Points to be fix in live chat

if any chat is in open that time if new message are getting means , the new messages are going down , even after switching the old message is in topif we setup a recent communication based priority order then refresh or close and again open sometimes it is in the same priority order what we keep, sometimes automatically switchingif do a label filter then it is showing the chats having those label at top , but while scrolling it actually showing all the data, it is working like a sort option not a filter in PWA app - sometimes notifications are getting but most times not getting

Agree , Few are other Points to be fix in live chat

if any chat is in open that time if new message are getting means , the new messages are going down , even after switching the old message is in topif we setup a recent communication based priority order then refresh or close and again open sometimes it is in the same priority order what we keep, sometimes automatically switchingif do a label filter then it is showing the chats having those label at top , but while scrolling it actually showing all the data, it is working like a sort option not a filter in PWA app - sometimes notifications are getting but most times not getting

This is something that has always happened. The solution: Press the update button. But the real solution must be that this works 100% in real time as Whatsapp Web. I have lost customers only because the chat is not productive enough. While you have to use it by pressing the update button every 5 minutes to make everything work well, it is annoying. The chat is great, but this point is critical.

Dear user,

Thank you for informing us about this issue. We are currently investigating it and will work to resolve it as soon as possible.

Thank you for your patience.

Best regards,

Kamrul Hasan

Thanks for considering waiting prompt update.. thanks

Please provide an update on this first.. lost client due to this