#2244-New Whatsapp Appointment Bugs

Appointment issues

1: Data Actions on Confirmation is not sending the data on google sheet

2: Response not sending to webhook for appointment confirmed

3: Reschedule is not clear that how does it work? how can confirmed appointment to be rescheduled ?

4: Questionnaires should have some add more manual question option as well.

5: Time slots showing the time even if its booked

6: Time slots posting calendar time on google calendar in GMT format only.

I believe that the scheduling system should connect directly to the google meet and synchronize the available dates. It is a little entangled and cumbersome to understand the functioning they integrated. But if you synchronize with the directly configured data (available dates, schedules, calendar link) all this could be useful directly.

BS Team announced Whatsapp Appointment ?

Is this free for resellers?

Dear User,

Thank you for opening this thread and sharing detailed feedback about the Appointment system. We truly appreciate your effort in helping us improve.

We have noted the issues you mentioned:

1.Data Actions on confirmation not sending data to Google Sheet.

2.Response not being sent to webhook for confirmed appointments.

3.Unclear rescheduling process and how confirmed appointments can be rescheduled.

4.Need for an option to manually add more questions in the questionnaires.

5.Time slots still showing as available even when booked.

6.Google Calendar showing appointment times only in GMT format.

Our development team is currently reviewing these points to identify and fix the issues. We will update you as soon as we have a resolution or progress update.

Thank you for your patience and for being with BotSailor.

Best regards,

Kamrul Hasan

BS Team announced Whatsapp Appointment ?

Is this free for resellers?

For our resellers’ personal use, it’s free. However, to offer it to end users, resellers need to purchase the WhatsApp Appointment add-on.

Thank you.

Best regards,

Kamrul Hasan

Dear User,

Let me address your questions one by one:

1.Google Sheet Integration: The issue with sending data to Google Sheets will be fixed by today.

2.Webhook: The webhook feature is working perfectly. There are three types of webhooks:

**Checkout Webhook: For paid checkouts (supports Cash on Delivery and other payment methods).

**Order Update Webhook: Triggered when you update an appointment.

**Order Submit Webhook: Used when the pre-payment fee is 0 (no payment required).

3.Reschedule: The reschedule option is not yet available. We will remove it from the status list.

4.Questionnaires: Adding extra manual questions is not supported at the moment.

5.Time Slots: The issue has been fixed — booked slots will no longer appear as available.

6.Time Format: Currently, it supports GMT time format only.

If you have any further questions or concerns, please feel free to let us know.

Thank you for your patience and understanding.

Best regards,

Kamrul Hasan