Subject: BotSailor Outbound Webhook Security & WhatsApp Utility Template Quick Reply Payload
Hello BotSailor Technical Team,
We are integrating WhatsApp Utility Template Quick Reply buttons with our Guruvidya CRM.
Please confirm these four points:
- Webhook Authentication: Do outbound webhooks include a signature header (e.g., HMAC-SHA256)? If not, is a shared-secret header or another secure authentication method supported?
- Quick Reply JSON: Please share an actual sample outbound webhook JSON payload when a user clicks a Utility Template Quick Reply button.
- Original Message ID: Does the callback include the original outgoing template
wa_message_id, allowing us to identify the exact reminder message? - Unique Click ID: Which field uniquely identifies each incoming button-click event for deduplication?
Our template buttons are:
- Yes, I'll Attend
- Reschedule
- Cancel Appointment
We need the exact field names and authentication method before enabling production callback processing.
Please provide documentation or a sample payload with sensitive information redacted.
Thank you,
Guruvidya Academy Pvt. Ltd.