#2493-Request to Restrict Chat Actions for Team Users

PrimeX 1 month ago

Is there any existing or planned capability to restrict or hide certain chat actions for team members.

Specifically we want to control access to the following actions in the chat interface:

• Hide
• Block
• Resolved

these actions should be limited to supervisors or admins only allowing all team members to access them creates operational and tracking issues.

Please let us know if this can be managed through roles, permissions or configuration settings. If not currently available we would like to know if this is being considered for a future update.

Hello BS team is there any possibility to hide or restrict =>Hide, Block and Resolved actions buttons for team users via roles or settings.

• “Kindly extend the subscription to allow us to communicate with customers until the subscription payment is approved by my management.”

Dear user,

We are taking this into consideration. We will implement this as soon as possible.

Thank you.

Dear User,

We have reviewed your request and implemented the necessary permission controls for subscriber actions.

• Archive, Resolve, and Block actions are now included under “Subscribers Edit” permission.
• Clear Chat History and Delete Subscriber actions are included under “Subscribers Delete” permission.

Thank you.

Best regards,

Kamrul Hasan

Thank you for the update.

Regarding Archive, Resolve and Block actions now being included under “Subscribers Edit” permission, could you please clarify whether is it under "update option" or "special option".

Hello PrimeX,

We sincerely apologize for the inconvenience caused. This is related to a Subscriber Update. Kindly check from your end, and if you have any further concerns or encounter any issues, please feel free to contact our support desk.

We truly appreciate your continued support with BotSailor.

Thank you

Hello Sarower Hasan i did't get you i asked clarification on Kamrul Hasan response what you responding i dont understand what happening?

They are under UPDATE permission. And subscriber delete and message delete are under DELETE permission.

Thank you.

Thank you so much Kamrul Hasan for the clarification and please note the role filter working perfectly.