#2110-Unacceptable Lack of Support Response

Rd Manager 3 days ago

 - 10 days with no response

We have repeatedly sent tickets and WhatsApp messages without any response.

This lack of communication is unacceptable and is directly impacting our operations.

We expect an immediate update and resolution without further delay.

Thank you for your patience. We sincerely apologize for the inconvenience caused due to the recent vacation. We truly appreciate your understanding and concern. We are now back at the office, and we kindly request a little more time to address your concern.

If you could reach out to us through our live chat regarding your issue, we will be glad to prioritize it and provide you with prompt assistance.

Thank you once again for your understanding.

I agree. The WhatsApp support system is very slow.

Since last week including the holiday period, there has been a consistent lack of response from the support team.

Tickets remain unanswered, WhatsApp support is unresponsive and even on the forum there has been no engagement for a long time.

This delay is affecting operations and needs urgent attention.

Dear User,

We sincerely apologize for the lack of response over the past week. Due to the Eid vacation, our support operations were running at a limited capacity, which caused delays across tickets, WhatsApp, and forum responses.

Our team is now fully back in operation, and we are actively working through the backlog to ensure all pending queries are addressed as quickly as possible.

We understand the impact this may have had on your operations and truly appreciate your patience during this time.

Thank you.