#2106-Error in message sequences

Admin. 6 months ago

Hello

Some sequences are assigned to the subscriber but nothing is sent. The scheduled time doesn't trigger the messages.

This happens to some contacts, even though they're within the free Meta time. There's a bug. Please check.

Yes, it kind of random few users its working and for few under same waba not working.

Hello Admin,

Thank you for reporting this issue. We need to investigate your account to identify the root cause.

Possible reasons for the issue:

• Subscribers may have unsubscribed from the chatbot
• The sequence type (hourly or daily) affects delivery behavior

To properly diagnose and resolve this issue, please open a support ticket and include your account credentials. Our technical team will thoroughly review your account settings and fix any problems we identify.

Next steps:

1. Open a support ticket through your dashboard
2. Include your account login credentials
3. Specify whether your sequence was set to hourly or daily intervals
4. 
   

We're committed to resolving this quickly once we can access your account details.

Thank you for your cooperation.

Best regards,

Kamrul Hasan

BotSailor Support Team

Hello. It's not a time issue because the sequences that fail are then manually reassigned and then they work.

Please open a ticket with our support desk and include your login credentials so that we can check the issue.

Thank you.

Yes same reported by my 2 clients.. some of user getting sequence msg some of not getting. so this is a bug.