#1980-not receiving new messages
botsailor isn't receiving messages right now. im on multiple accounts/ connections/ numbers, neither is receiving messages for the past hour.
to test im using personal whatsapp accounts, sending messages to my numbers which are in botsailor, but the messages are not showing up in botsailor.
We are not receiving any messages, all my clients impacted
We are currently performing emergency maintenance, which includes indexing database tables for improved performance. During this time, the database is temporarily locked, which may impact message delivery. We appreciate your understanding as we work to resolve this issue. Thanks, Konok
Maintenance 3-4 times every month
Is it logical?
Ahmed Sheblu
This time we are bringing dramatic changes in speed and smoothness and huge changes in database structure to make it faster. Thats why it happening last two weak frequently, and I am expecting this our last night for final database structure level changes.
Sorry for this inconvenience for getting better permanent solutions. Hope you guys will consider this time.
Thanks
Konok
whats the estimated time for this maintenance to end today?
Felipe
We have opened everything now.
Thanks for all of your patience. Few small task is on going. Will be done soon.
For clarification, the current issue is not solely on the service provider's side. Meta has also reported a partial disruption in the WhatsApp Business Account Management systems, which may indirectly affect certain functionalities. In fairness, we appreciate the efforts of the Botsailor team in handling the situation despite factors beyond their control, and we’ve already started to see some services gradually coming back online.
Hello Felipe,
We sincerely apologize for the inconvenience you’ve faced. Messages should be delivered and functioning correctly without any issues. However, if you're still continuously experiencing problems, please don’t hesitate to contact us via live chat or our support desk. We’ll be happy to address your concern promptly.
Thank you so much for bringing this to our attention. We truly appreciate it.