#1930-Time zone Error ....

Hello

The AI ​​bot doesn't detect the configured time zone. It usually says we're not within business hours; it takes a 4-hour time difference, at least for my time zone in Santiago, Chile. It says it's 9 a.m., but it's 5 p.m.

Could you please provide more details about when and where the incorrect time is being displayed? This will help us diagnose and resolve the issue.

Same here i also notice that if i call api for calendly, it fetach the data with Zulu time zone i.e. UTC, Even i clarl;y call api with IST that is indian time zone, I dont understand, are we part of your experiment and we paying for your experiment, evey day clients are shouting on us due to lots of errors, Now i am afraid to onboard new clients.

Hello.

When a user asks, "What are your hours of operation?", the bot responds correctly.

If you ask, "What time is it?" the hour is off, and the minutes are correct.

If someone asks for an available agent, since the time is different, it may say there are no agents at that time, or that there are, obviously depending on the time. The problem is that it doesn't detect the time zone correctly. I even told it my time zone in the main prompt, but it doesn't work.

Dear User,

We are pleased to inform you that the issue has been fixed.

Thank you for your patience.

[12:08, 6/23/2025] Admin Hello

[12:08, 6/23/2025] +56xxx: Hello! How can I help you today?

[12:08, 6/23/2025] Admin: Business hours?

[12:08, 6/23/2025] +56xxx: Our business hours are Monday through Friday, from 10:30 a.m. to 6:00 p.m. (UTC -3). We are closed on weekends. Need more information?

[12:08, 6/23/2025] Admin: Are you open now?

[12:08, 6/23/2025] +56xxx: No, we are not currently open, but you can leave your details and an agent will contact you during our business hours.

Not work sir.

Would you please check again, it should work.

Thanks

Hello

Delete message history

Delete subscriber

I disabled AI context

and they're not responding:

[12:25, 6/24/2025] +56 9 xxxxxxxx: Our business hours are 10:30 AM to 6:00 PM, Monday through Friday. We are closed on weekends.

[12:25, 6/24/2025] Admin: What time is it now? Are you open?

[12:25, 6/24/2025] +56 xxxxx: It's currently 4:25 PM UTC on Tuesday. We're within business hours. How can I help you today?

The messages clearly show it's 12:25 PM, and it says it's 4:36 PM.

12.25 is in your time zone you set. But AI reply time in UTC . So check if it matched or not ? What timezone you setup ? And what is in UTC for 12.25 ?

Hello Support Team,

My timezone is set to (GMT-4:00) America/Santiago (Chile Time), with business hours from 10:30 AM to 6:00 PM and off days on Saturday and Sunday. However, when I ask “What time is it?” the bot still returns UTC instead of my local time. For example, at 12:25 PM local it replies “4:25 PM UTC” (12:25 + 4 hours = 16:25 UTC). How can I force the bot to always report the time in my configured local timezone?