#1927-SHARED INBOX ERROR :/

Hello

When you enter the chat with "join chat," then go to the unread tab, the chat shows the "join chat" option again (if you received a new message from the same chat), but it doesn't allow you to do so. You just have to reload the page. This was fixed at one point, but now it's happening again. (Shared inbox)

Shared inbox is very unstable.. i am still using livechat because after reporting list of bug BS team not fixed share inbox bugs yet.

so hope now they will continue old live chat.

Dear User,

Apologies, but I wasn't able to fully understand your message. It would be very helpful if you could record a short video demonstrating the issue and share it with us. Once we’re able to clearly identify the problem, we’ll prioritize fixing it as quickly as possible.

Thank you for your cooperation.

Best regards,

Kamrul Hasan

Basically:

You enter the chat.

You reply.

Then you switch chats (without leaving).

You receive a message from the previous chat.

And when you switch back to the original chat, it asks you to join the chat again (signature message).

This has happened to me in the unread tab.

We are actively investigating this issue and working to reproduce it on our end. We appreciate your patience as we work towards a resolution. Thanks, Konok

Also the chat is not getting refreshed if we have multiple accounts, there is no point to use shared Inbox if it is not stable.

The chat is getting refreshed for all accounts. Please provide a short video by demonstrating the issue you are facing, so we could check the matter.

Thanks

The issue has now been resolved. Please let us know if you experience any further difficulties. Thanks, Konok

Hi, okay, if it happens again I'll comment here again.