unresolved assigned chats

Hello. I would like to report that agent accounts with access only to assigned chats are having trouble resolving the conversation. The chat continues to appear in the chat list after resolving the conversation (My Chats tab). This requires immediate resolution as it interferes with good communication with clients where this is essential. Thanks.

Thank you for bringing this to our attention. We will look into it promptly. Thanks again.

Please

This issue has now been fixed. Thanks for your patience!

We have implemented the necessary fix on our server to resolve the issue. Thank you for your patience. Thanks, Konok

Thanks for the prompt resolution. Thank you. Hugs.