Marking unread doesn't work

Hello. When you mark a chat as unread in the shared inbox, the chat automatically reopens, marking the conversation as read again. Therefore, the mark as unread feature doesn't work. They should make it so no chats open. This happens to me in the Unread tab. But I think it's the same everywhere.

Thanks for bringing this to our attention. We’re pleased to inform you that this issue has already been resolved. Could you please check again? The “Mark as Unread” feature should be working as expected. If the issue still persists in the live chat or shared inbox, kindly contact our support desk; we’ll be happy to investigate further on your end. Thank you!

Thank you sir. Please check my thread https://botsailor.com/forum/thread/1756-error-in-bot-reply?page=1#post-4