Typing Indicator Name Display Issue in Shared Inbox Settings

CEO
#1
CEO

While navigating to Bot Manager > Settings > Shared Inbox Signature Message Settings, I encountered an issue related to the “Typing Indicator” feature. When clicking the warning icon for more details, the name “BotSailor” appears in the description: "When enabled, BotSailor will automatically trigger a typing status on WhatsApp once the support agent begins typing a reply in the Shared Inbox. This indicator is activated after the agent types at least 2 characters in the chatbox input field, providing the user with a more natural, real-time experience." I kindly request a correction of this information by replacing the “BotSailor” reference with the accurate name corresponding to the platform in use.

#2
Maxs

For me shows my platform name. maybe you logged in on BS platform with your reseller credentials check on your platform with user credentials.

#3
BotSailor
#1

CEO

We have double checked, there is no such issue unless you login in your main BotSailor account from BotSailor domain. Check from your own domain. Thanks