bot on facebook pauses itself

On Facebook, the bot answers the first message, when it answers, it pauses itself

Hello Rodrigo Lancheros, This should not happen; Messenger Chatbot is working perfectly on BotSailor. There could be some misconfigurations while you created the bot. I would suggest you open a support ticket or send us a message on WhatsApp to get instant replies. Thank you.

We apologize for the previous response. We've identified the glitch and are currently working to resolve the issue. Thank you for your patience.

The issue has been resolved. We apologize for any inconvenience this may have caused. Thank you for choosing BotSailor.