Google Sheet fetch campaign not working

hello team,
i reported last week issue for Google Sheet fetch campaign.
if inside fetch campaign > File Header, Data Field > Subscriber message i map
than response not received.
if i choose subscriber number then only working.
so please fix it ASAP.
Thanks

Hello Dshang Shah,

Thank you for reaching out. We understand that you're facing an issue, but we need more details to assist you effectively. Upon checking on our end, everything appears to be working correctly. To help us investigate further, please open a support ticket with detailed information about the issue. If possible, we would greatly appreciate it if you could provide a screen recording of the problem.


Thank you for choosing BotSailor. We look forward to resolving this for you.

Best regards.

Im also facing the same issue, the custom fields are not getting updated with latest values

This issue has been resolved. Please update your chatbot flow by removing and re-adding the Google Sheet Fetch campaign

Thank you.

I tried but not working and not fetching data by subscriber message.
please check twice and let me know. if am making mistake

Feel free to edit the existing ones or create a new bot. If you're still experiencing issues, please reach out to us on WhatsApp.

It's not working. Please check and fix the problem.

Hi Kamrul,

Two days ago, it was working fine, but now there’s a problem. When using the user input flow, the sheet data is not updating in the custom field with the latest values.

Could you please check and fix this issue?

Any update?

Any update?