Agent Assign Problem Bug ( Urgent )

1. In Live Chat When I Assign Agent My Agent got sound and notification but when he click from notification it show access denied : https://prnt.sc/IuO-nkheO4SS https://prnt.sc/qvilEpMmfLMP 2. one of my client said If I want to assign a previously assigned lead to someone new, after doing so, the lead does not appear at the top, making it difficult to find. So, preventing this is mandatory and must be done ASAP; otherwise, we will have to look for an alternative. So request to fix this issue and make a way assign chat show in top position and unread position also assign the chat denied problem

Okay, Our team is checking the problem. Thanks

We are working on fixing the first issue and hope to have it updated by today. When we checked the second issue, we didn't find any problems. It works when changing the agents, meaning it appears at the top. However, if you refresh the page, it reverts to its original position. To keep the subscriber at the top, sort the chat using the "Recent Communication" option. https://tinyurl.com/2a6rd86m Please check the attached screenshot. If you think that is not the case, then please record the problem and send us through support ticket. Thank you for your patience and for staying with BotSailor.

We have updated it to BotSailor. Please check and let us know. Thank you.

Thank you but checkout the video : https://www.loom.com/share/8ac6feda2d09442c9a4b9ec27357d3ee

Kindly add a system asaign agent massage show as a unread position