The problem is that when a customer clicks on the confirm order button, in the WhatsApp Webhook (in-bound) Workflow I have configured Callback APIs (Trigger a third-party API based on webhook data after a WhatsApp message button is clicked) which is DELETING the previous tags that the order had in Shopify and is causing us to lose information. I have contacted support several times and they are not giving me a solution. What I need is to ADD a tag, not to REPLACE all the tags in the order with the one I define. I am sure it is not that hard to solve this issue. I just renewed the plan and paid $ 162.00 USD...
#1529-Shopify WebHook API Callback is Removing tags instead of Adding tags
Adrián Brito
RESOLVED
#1
Adrián Brito
#2
BotSailor
Adrián Brito
I am going to check the matter for your as soon as possible and fix it with priority. Thanks
#3
BotSailor
BotSailor
Yes, I found the reason why it's replacing old tags. We will tweak it very soon and update. Thanks for your patience. Best Regards Konok
#4
BotSailor
We have provided an update by fixing it. We are testing now. Thanks
#5
Maxs
BotSailor
Update us once you apply patch.
#6
BotSailor
It has been fixed. Thanks