Repeating the message as its happening again and the other thread is marked as solved:

Hey, guys,

We are having an issue in which our agents' messages only show up after refreshing the page. And clients' new messages seem to be having a similar problem. Have you guys seen this before? What can we do to fix it?

More details about the issues:
1.
A client sends a message
Our agent replies, but the reply doesn's show up in the chat window right away
Our agent refreshes the page and it shows up

2. New messages from clients are not being updated automatically, our agent needs to refresh the page for everything to appear

Thanks in advance.

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on the other thread @BotSailor answered: Sorry for the problem that you have encountered last days. It was a pusher limit exceed issue from our account. We have increase the limit, it will work now as expected.

?????

This is serious, it must be resolved because we are in a different time zone, while you are out of work hours we are working, problems like this should not happen, as several companies are left without work due to this.

We are aware of this, We are working on it make it faster. Sorry for inconvenience.

We are on it.

please talk to pusher so they can automatically upgrade. this is really bad for business

We are loosing client due to these simple issue

Instead of pusher use Open Source soketi https://docs.soketi.app/

I checked bot error log and found this https://prnt.sc/ujp6JkyQALxV branding of xerodev very easy to findout this brand domain belongs to botsailor (xeroneit) this is not physibal for us as whitelabel partner because easily any of our customer or reseller can get an idea from where and in how much amount we are buying this.
so urgently remove this branding domain and make sure if you add any domain that contain domain privacy so no one can get an idea.
thanks

Pusher stops when the Live Chat tab in the browser remains inactive for 20 minutes. This is why you need to refresh after being idle. However, we will increase this time limit and may provide an option to adjust it. We are continuously working to make Live Chat error-free.

Thank you for your patience and for being a valued BotSailor user.

We have increased the time for pusher on the Idle browser tab. The problem is fixed now.

Thank you.

Have you removed your branding ??
https://botsailor.com/forum/thread/1461-again-new-messages-show-only-on-reload-page?page=1#post-8

Again livechat timeout issue - https://prnt.sc/hs10xSUXe7uO and bot not resume if agent leave chat using action button.