wrong message count.
Hi The message counting system is not clear. My customers have been confused about it. When sending a message it takes 3 credits, when reading the message it takes another. When receiving a message it takes more... I think it is a bit confusing... Could you improve it so that it only counts 1 message for each outgoing message? Incoming messages should not charge credits. Is there a reason why this works like this? My plans are based on contacts + messages. This forces me to leave the messages unlimited and reduce customer confusion.
Admin.
The message counting system is not clear.
My customers have been confused about it....
To clarify your question: When a message is sent, it consumes 1 credit. BotSailor also tracks the message status (sent or failed), which uses 1 more credit. Receiving read reports from your subscribers consumes an additional 1 credit. Finally, when you receive any message, it consumes 1 credit as well. In total, a successfully sent, delivered, read, and responded-to message will consume 4 credits. I hope this will explain your doubts.